support

start here.

• how to use bewhile halo: setup, gel, modes and charging.
• safety: who shouldn't use it, and when to stop.
• warranty: the 6-month replacement and how to claim it.
• track your order: where it is and when it arrives.
• faq: short answers to common questions.

if something's not right.

• It won't switch on. Charge it with the USB-C cable for [X] minutes, then try again.
• I can't feel the EMS. The pads need a little water, gel or serum on the skin. Add some, then go up one level.
• The EMS feels too strong. Go back to level 1. Stop if it hurts.
• It switched itself off. That's the timer. A session ends after [X] minutes.
• It doesn't sit well. Take your spectacles off first and rest the temple arms on your ears, like glasses.

Still stuck? Send us a short video of the problem with your order number.

talk to a person.

• WhatsApp: +91 86066 61098, in English, Malayalam or Hindi.
• Email: bewhileinfo@gmail.com

We reply within 48 hours.